Privacy Policy

Last updated: May 9, 2026

Tsokievi, we operate this website and online store (the “Services”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What Personal Data We Collect

We collect personal information necessary to provide and improve our Services. This may include:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Payment method details (processed securely via third-party providers)
  • Transaction details

Account Information

  • Username and password
  • Preferences and settings

Order & Activity Data

  • Products viewed, added to cart, or purchased
  • Order history, returns, and exchanges

Communication Data

  • Messages sent to customer support
  • Emails or other interactions

Technical & Usage Data

  • IP address
  • Device and browser information
  • Website interaction (pages visited, time spent, etc.)

2. How We Collect Information

We collect personal data in the following ways:

  • Directly from you (when you make a purchase, create an account, or contact us)
  • Automatically (through cookies and tracking technologies when you use our website)
  • From service providers (e.g., payment processors, shipping partners)
  • From third parties (e.g., marketing or analytics partners where applicable)

3. How We Use Your Information

We use your personal data for the following purposes:

To Provide Our Services

  • Process and fulfill orders
  • Handle payments, shipping, returns, and exchanges
  • Manage your account

To Improve Your Experience

  • Personalize content and product recommendations
  • Optimize website performance and usability

Marketing & Communication

  • Send updates, offers, and promotions (only if allowed by law)
  • Show relevant advertisements

Security & Fraud Prevention

  • Detect and prevent fraud or misuse
  • Protect our customers and platform

Legal Obligations

  • Comply with applicable laws and regulations
  • Respond to legal requests

4. Sharing of Personal Data

We only share your personal information when necessary:

  • Service providers (payment processing, shipping, IT, analytics)
  • Business partners (for marketing and advertising where applicable)
  • Legal authorities (if required by law)
  • In business transfers (e.g., merger or sale)

We do not sell your personal data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze traffic and usage
  • Improve marketing effectiveness

You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights (GDPR / EEA Users)

If you are located in the EU/EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
support@tsokievi.com

8. Data Security

We take reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our store may use third-party services (such as payment providers or hosting platforms). These providers process data on our behalf and have their own privacy policies.

We are not responsible for third-party websites linked from our Services.

10. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children.

11. International Data Transfers

Your data may be processed outside your country. When required, we use legal safeguards such as Standard Contractual Clauses to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Information

If you have questions about this Privacy Policy or your data:

 Email: support@tsokievi.com
 Data Controller: Tsokievi